Contact information

Contact Information & Customer Care Policy

Last Updated: August 2026

At VACATOL, we pride ourselves on providing clear, dependable, and prompt customer assistance. Whether you need support with an ongoing order, have queries regarding our ergonomic cushions, or require help with returns, our dedicated UK customer care team is here to assist.

1. Customer Support Channels

For the fastest assistance, please reach out using the following dedicated channels:

  • Customer Care Email: support@vacatol.com

  • Telephone Support: [UK Sanal Numaranız / +44 20 XXXX XXXX — Şirket Kurulduğunda]

  • Official Website: www.vacatol.com

  • Online Contact Form: Available 24/7 directly on our Contact Us page.

2. Operating Hours & Response Times

Our support team reviews and responds to inquiries during standard UK business hours:

  • Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)

  • Expected Response Time: We aim to respond to all inquiries within 24 to 48 hours on business days. Inquiries received during weekends or UK public bank holidays will be addressed on the following working day.

  • Order Inquiry Tip: To help us resolve your query as quickly as possible, please include your Order Number (e.g., #VAC1234) and the email address used at checkout in your message.

3. Cancellations, Returns & Logistics Enquiries

  • Order Cancellations & Address Amendments: Please contact us within 2 hours of placing your order. While we make every effort to catch orders before dispatch, our automated fulfilment system processes parcels quickly. If your order has already entered dispatch fulfilment, you can simply return it under our 30-Day Money-Back Guarantee once delivered.

  • Returns & Damaged Goods: To initiate a return or report transit issues, email support@vacatol.com with your order details and clear photos of the issue. Our team will issue a return authorisation reference and the appropriate return address.

  • Wholesale & Corporate Inquiries: For commercial or partnership matters, contact our operations desk at support@vacatol.com with the subject line "Partnership Inquiry".

4. Statutory & Corporate Details

In compliance with the Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006, our business registration details are as follows:

  • Brand Name: VACATOL

  • Registered Company Name: [VACATOL LTD — Şirketiniz Kurulduğunda]

  • Company Registration Number (CRN): [Companies House Sicil Numaranız]

  • Registered Office Address: [İngiltere Şirket Adresiniz]

  • VAT Number: [GBXXXXXXXXX — KDV Tescili Yapıldığında / Muafsa Boş Bırakılabilir]