Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

At VACATOL, we are dedicated to providing a seamless, reliable shopping experience from checkout to delivery. This Shipping Policy details our delivery timeframes, tracking procedures, and shipping terms across the United Kingdom and our primary international destinations.

1. Order Processing & Fulfilment

  • Handling Time: All orders are processed, quality-checked, and packaged within 1 to 3 business days (Monday – Friday, excluding UK public holidays).

  • Order Confirmation: You will receive an automated confirmation email immediately after placing your order, followed by a dispatch email containing your tracking reference once your parcel leaves our fulfilment centre.

2. Estimated Delivery Times & Rates

We partner with reputable domestic and international couriers (including Royal Mail and dedicated regional postal carriers) to ensure your parcel arrives safely.

Destination Service Type Estimated Delivery Time Shipping Cost
United Kingdom Tracked Standard Delivery 7 – 10 business days FREE (Limited Promotion)
United States & Canada Tracked International 7 – 12 business days Calculated at checkout
Europe & Australia Tracked International 8 – 14 business days Calculated at checkout

Note: Delivery timeframes are estimates calculated from the date of dispatch and may occasionally experience slight variations during peak seasons, severe weather events, or high-volume promotional periods.

3. Order Tracking

  • Every VACATOL shipment includes end-to-end parcel tracking.

  • Once your tracking number is generated, please allow 24 to 48 hours for carrier systems to update transit checkpoints.

  • You can monitor your shipment directly via the link in your dispatch email or through the tracking portal on www.vacatol.com.

4. Address Accuracy & Modifications

  • Customer Details: Please verify your shipping address, postcode, and contact details during checkout. VACATOLcannot be held liable for orders delayed or misdelivered due to incorrect addresses provided by the buyer.

  • Address Changes: If you notice an error in your delivery information, notify us as soon as possible at support@vacatol.com. We will do our best to adjust your details; however, once an order enters dispatch fulfilment, address amendments cannot be guaranteed.

5. Customs, Duties & Import Taxes

  • For all deliveries within the United Kingdom, prices are inclusive of applicable UK VAT and import clearances.

  • For international destinations outside the UK, orders may occasionally incur local import tariffs, customs duties, or handling fees imposed by destination customs authorities. Any such local fees are the responsibility of the customer.

6. Lost, Delayed, or Damaged Shipments

  • Transit Delays: If your parcel has not arrived within 15 business days of dispatch, please contact support@vacatol.com so our logistics team can open an official carrier investigation.

  • Transit Damage: If your item or packaging arrives visibly damaged, please take clear photos and notify us promptly upon receipt (ideally within 48 hours to expedite courier claims) so we can arrange an immediate replacement.

7. Contact Our Logistics Team

For any inquiries regarding an ongoing shipment, delivery schedule, or tracking updates:

  • Brand: VACATOL

  • Customer Support: support@vacatol.com

  • Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)